Terms & Conditions

TERMS AND CONDITIONS Tyroola Ltd

Please read the general terms & conditions before you order at tyroola.co.nz.

When you place the order, you automatically give acceptance to the general terms and conditions.

  • 1. Definitions
    • 1.1 Customer – stands for the individual, person, company or other body who place an order on the site www.tyroola.co.nz.
    • 1.2 Homepage – www.tyroola.co.nz
    • 1.3 Account – means what you will need to register to submit an order on this site.
    • 1.4 Business day – stands for the day except Saturday or Sunday, nor a public and/or bank holiday anywhere in New Zealand. Also referable with "working day".
    • 1.5 Confirmation of order – means our email to you where we accept your order.
    • 1.6 Customer information – Information we request from you to place an order.
    • 1.7 Order number – Gathered by you as a customer after completing your order, you will find it in your order confirmation. Whenever questions related to an order arise, this should be your reference.
    • 1.8 Tyroola – Tyroola Ltd and the activities in New Zealand
    • 1.9 Product – The product(s) which are ordered by a customer from Tyroola via the website or any other medium. Similar words, like goods or items also refer to this. Note that all words which are used in singular can also be used in plural and it also applies vica versa.
       
  • 2. About Us and the General Terms and Conditions

    Tyroola Ltd
    11a Wynyard Street
    0624 Devonport, Auckland, New Zealand
    E: support@tyroola.co.nz

    Tyroola Ltd will hereafter be referred to as the Seller, Company, Tyroola, We or Our. These general terms and conditions are applicable to all contracts a customer (hereafter indicated as you, the customer, or purchaser) made with Tyroola by ordering a product from tyroola.co.nz. By ordering a product from this website, you accept the General Terms and Conditions.

    If you have any questions, you can contact us by email at support@tyroola.co.nz

  • 3. Orders and Customers

    All orders at Tyroola will be processed immediately, assuming you place your order on a business day. When placing an order, you accept Tyroola's General Terms and Conditions, and confirm that you are:
    - A resident in New Zealand
    - Legally authorized to make purchases with the selected payment account
    - Ordering Products to be delivered and/or fitted in New Zealand
    If any of the above is incorrect, please do not place an order with this site. We reserve the right, in our sole discretion, and at any time, to refuse, reject, or cancel any order placed with us.

  • 4. Prices

    All our prices include GST and any other applicable taxes (which will be charged at the current rate as shown on the website). Prices include delivery, unless otherwise stated on the Website. The prices are given in New Zealand Dollars (NZD). We reserve the right to correct mistakes and or update information without prior notice. However, if the wrong price has been shown on a product you already have ordered, we will of course notify you and await your approval of the correct price before we process your order.

  • 5. Payment
    • 5.1 At the moment Tyroola offers following payment methods: PayPal. We reserve the right to not offer all payment methods. By submitting a credit or debit card number, you: agree to these Terms and any third party terms applicable such as the PayPal terms.

  • 6. Warranty
    • 6.1 All warranties provided by Tyroola and listed on this webpage apply in addition to any other rights to which you may be entitled under the consumer guarantees provisions of the Consumer Guarantees Act 1993 ("CGA") and Fair Trading Act 1986 (“FTA”). We make no representation or warranty of any kind, express or implied, as to the operation of the Site or the accuracy of information, content, materials or products included on the Site, except as otherwise provided under applicable New Zealand law, including any provisions in CGA and FTA.
    • 6.2 You acknowledge and agree that:

    1. where the products are ordered for business purposes (as the term "business" is defined in the CGA), the provisions of the CGA shall not apply to the sale of the products by Tyroola; and

    2. nothing in these Terms is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by the CGA, and all provisions of these Terms shall be read as modified to the extent necessary to give effect to that intention.

    • 6.3 Our liability to you under this agreement is otherwise limited as set out in clause 7.
       
  • 7. Liability

    • 7.1 You acknowledge that:

    1. the website is provided on an "as is" basis and we do not guarantee that they will be fault free or that they will meet your requirements. We do not make any warranty or representation as to their suitability for any purpose;
    2. to the fullest extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the website. All representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. Such exclusions apply to Tyroola, its related companies, and directors, officers, employees or agents of Tyroola or its related companies, as the context requires. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the website, or any breach of these Terms.

    • 7.2 Subject to any statutory rights available under law, including under the CGA, the Tyroola shall not be liable, whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a product or any other breach of Tyroola's obligations under these Terms.

    • 7.3 No liability for indirect loss: No member of Tyroola shall be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use the website.

    • 7.4 Notwithstanding any other term, you agree to indemnify Tyroola against all liabilities, losses, claims and expenses suffered or incurred by that member, and all claims and demands made against Tyroola as a result of any breach by you of these Terms, or caused by you.

    • 7.5 The provisions contained in this clause 7 are subject to clause 6 to the extent applicable.
       

  • 8. Delivery
    • 8.1 Products purchased at Tyroola can be delivered to
      1) your address
      2) your chosen fitting partner (if available) or
      3) another given address.
    • 8.2 Products are usually delivered in 3-5 business days from the time the product has left the warehouse, unless stated otherwise. However, due to unforeseen changes in purchasing volume, shipping times can fluctuate. We aim to notify you if we suspect that we cannot make the delivery in the estimated delivery time, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
    • 8.3 Delivery costs are based on postal code of the delivery address and the tyre size. These cost will be added to the total order price which will be visible in the cart and can already be calculated in the product detail page.
       
  • 9. Cancellation Notice

    If you request to cancel your order prior to shipment, a cancellation fee of $25 will be payable to cover courier cancellation fees and processing charges.
    In the case of Wheels/Rims orders a cancellation can only be accepted if the wheels have not already been prepared for shipment.  Once dispatched, no returns can be offered.

  • 10. Refunds and Returns

    You are entitled to request a return within 14 days after you, or a third party named by you, received the tyres for change of mind or wrongly ordered products. Please send an email to support@tyroola.co.nz with your name, order number and reason for return in order to request an RMA number and otherwise comply with the claims process in clause 11 below.


    Only unused tyres that have not been mounted are eligible for return. If we inform you that we will collect the tyres you must ensure they are available for collection at the stipulated location and time.  Return shipment will be at your cost unless we agree otherwise.

    A 15% restocking fee may apply (15% of total order value) and the customer is in charge of the return fee

    To the extent permitted by law, associated costs, such as for rental cars, are not reimbursed by Tyroola.

    As soon as we have received the returned tyres and have inspected the conditions, we will refund the original order amount minus freight cost within 30 days. The refund amount will be transferred to the original means of payment used for the order, unless differently specified by the customer

  • 11. Claims Process

    For all Goods or Services claims, Please send an email to support@tyroola.co.nz with your name, order number and reason for return in order to request an RMA number.

    Tyroola will send the claims forms and the return delivery labels you need. For approved claims, the customer will get the products replaced with an equivalent product and reimbursed for any additional expenses.

    Tyroola will determine if your claim is eligible for remedy under the Consumer Guarantees or any additional Guarantees or Warranties set out on this Webpage.

    If the claim is not approved, the delivery costs are not refunded and the customer is fully charged. Please note that the customer is responsible for the products until they have been received by Tyroola. Please make sure you pack the products carefully, so they do not get damaged when they are returned to Tyroola.

  • 12. Ownership Reservation

    All products remain property of Tyroola until the full payment has been received.

  • 13. Other

    The products on our website are for sale, however, we reserve the right to make changes. If typographical errors, technical problems or similar occur, we reserve the right to cancel incoming orders. If this occurs, you will be contacted. The existing product description is mainly from our supplier, we accept no responsibility for them. Sometimes the product image differs from reality. An example might be a tyre, under “tyre menu” which is attached to a rim. The rim in this example is not included in the price, and thus not included in the purchase. Tyroola accepts no responsibility for any tyre equipment, which you as a car owner choose to use for your vehicle.

  • 14. Force Majeure

    We are not responsible for delays caused by Force Majeure events. Examples of such events are: natural disasters, war, strike, decisions from authorities, non-deliveries from suppliers, and circumstances beyond our control, that cannot have been foreseen. If events like this occur, which makes Tyroola unable to keep agreement/commitment;
    Tyroola will be released from the obligation to fulfill the contract/commitment.

  • 15. Changes in General Terms and Conditions

    We reserve the right to update and make changes in our General Terms and Conditions. Any changes or additions will be published at www.tyroola.co.nz. Continued use of our webpage is considered as an approval of the potential changes.

  • 16. Declaration of invalidity

    If any of the clauses of these General Terms and Conditions, or an agreement is declared invalid or cannot be executed by court, the other parts of the General Terms and Condition remains valid. The clauses held invalid or cannot be executed will be replaced with the appropriate legal guidance, counseling and practice.

  • 17. Website Restrictions

    Any program or automated technology may not be used to browse, search, share, or download text and/or images and/or code from this website.

  • 18. Privacy Policy

    Please read our Privacy, which represents a part of our General Terms and Conditions. You will find our Privacy Policy here.

  • 19. Age of Tyres

    The majority of the tyres we offer are manufactured within 12-24 months of your purchase date. However, same as with any bricks and mortar stores, some sizes and brands can have older manufacturing dates. This is usually because tyres are purchased/imported in batches from the tyre suppliers, but not all sell as quickly as each other. We will always endeavour to check with our customers if the tyre available is more than 4 years since production.

    If a tyre is over 4 years of age, it will also be priced accordingly. If stock is marked as 'Clearance stock', the age of the tyres potentially could have an age greater than 4 years or are demo tyres.

  • 20. Clearance Tyres

    Products marked as clearance have been discounted and might include discontinued product lines, take-off tyres, and products older than Tyroola's recommended manufacturing date of 4 years. All tyres are unused/new products. Please note that clearance tyres may also include demo products.

    Condition Disclaimer:
    While all clearance tyres are unused/new products, some may have been used for demonstration purposes or may have minor cosmetic imperfections. Tyroola makes every effort to ensure that clearance tyres are in good condition, but customers should be aware that clearance tyres may have been mounted on rims or used for display purposes.

    Additional Information:
    If you are unsure about the condition of a particular clearance tyre or would like additional information, please contact our Support Team before purchase to avoid delays or unnecessary return fees.

    Return Policy:
    Clearance tyres are subject to the same return policy as regular tyres. However, customers should carefully inspect clearance tyres upon delivery and report any issues or discrepancies to our Support Team promptly.

    Limited Availability:
    Please note that clearance tyres are available in limited quantities and may be subject to availability. Prices and availability of clearance tyres are subject to change without notice.

    Warranty:
    Clearance tyres are covered by Tyroola's standard warranty policy, which provides protection against manufacturing defects. For more information about our warranty policy, please refer to section 6 (Warranties and Guarantees) of these terms and conditions.

  • 21. Tyres Left at Fitting Stations

    If a customer is unreachable for a month or more since the tyres have been delivered to the Fitting Station, the customer is forfeiting the tyres and may not be subject to a refund.

  • 22. Images

    Images are for illustration purposes only. Wheel rims are not included with the tyre, and actual tread may differ from images depicted.

  • 23. Inappropriate / Rude Behaviour to Staff

    If you, the customer, fitting partner, or any other individual involved with Tyroola or the purchase of tyres is inappropriate and rude to staff, you will forfeit all additional privileges, promotions and additional services other than the very basic purchase and delivery of tyres at full retail price.

MatesRates (Ended December 31, 2023)

MatesRates is a new way to shop. You can get products at very low prices, only by sharing your purchases with friends at the same conditions.

Tyroola encourages fair and responsible sharing, and takes no responsibilities for consumers spamming behaviours. Can't be combined with other promotions.

By participating in ‘Mates Rates’, you agree to these ‘Mates Rates’ terms and conditions : 

The Offer: 

Upon purchase of tyres on www.tyroola.co.nz , you obtain the possibility to receive a cashback when your friends purchase 4 tyres each using the unique promo link, according to the following structure:

  • 1 friend purchases tyres through the unique promo link: get 10% cashback
  • 2 friends purchase tyres through the unique promo link: get 25% cashback
  • 3 or more friends purchase tyres through the unique promo link: get 50% cashback

The purchase:

  • In order for the referred orders to be valid, each referred order must contain a number of 4 tyres or higher. The original buyers cashback is only available on up to 4 tyres.
  • Only validly invoiced orders are eligible to take part to the Mates Rates promotion.
  • Returned or cancelled will not be eligible to take part to the Mates Rates promotion.

Timing:

The unique promo link is valid only for 30 days from your date of purchase. Any purchase done with the unique promo link after 30 days will not be considered valid for the extra discount.

The offer is only available from from April 1st 2018 until December 31st 2021.

It may take up to 60 days to send the cashback to successful applicants.

Friends:

Your friend must apply from the referral link we have given you. If your friend applies from a separate link or applies independently (i.e. if they visit www.tyroola.co.nz directly) you will not be eligible to receive the discount.

After your friends have purchased the tyres with your unique promo link, they will have the possibility to participate in Mates Rates and benefit from the same discounts.

Past Tyroola customers can be referred again in order to take advantage of the discounts as long as all the above conditions are met.

If you fail to comply with these ‘Mates Rates’ Terms and Conditions, your participation in the program may be cancelled and you will not be eligible for any fuel vouchers from the ‘Mates Rates’ program.

This promotion is not available or valid if a voucher/discount code is used for the original purchase.
 

Wheel Alignments Terms and Conditions

  1. Wheel Alignments are offered by Tyroola on behalf of the fitting partner network as an optional extra service.
     
  2. The prices displayed on the site have been agreed upon from the fitting station network for a standard wheel alignment.
     
  3. A standard wheel alignment for front end only (2-wheel), or front and rear (4-wheel) may be offered. If you select a front and rear (4-wheel) however your vehicle only requires a front end only alignment (2-wheel), you will not receive a partial refund for this mistake or error.
     
  4. If you purchase a front end only alignment (2-wheel) but your vehicle requires a front and rear (4-wheel), you will be required to pay the difference directly to the party carrying out the alignment, or a full refund of the alignment will be actioned subject to the decision of Tyroola and/or the fitment centre.
     
  5. A standard wheel alignment is what is offered for standard vehicles. This standard alignment excludes any alignment that requires additional work and/or materials including shims, and also 4x4 vehicles, classic vehicles, modified vehicles, luxury vehicles, racing vehicles and any other vehicles where a standard alignment cannot be carried out on.
     
  6. If the standard wheel alignment cannot be performed on your vehicle, Tyroola needs to be notified, and we can issue a full refund on the cost of the wheel alignment, and will not source a different location for the wheel alignment to be carried out.

Instant Cashback offer

This promotion consists of a discount of $50 for set of 2 tyres or a discount of $100 on set of 4 tyres that will be directly applied at the checkout. Simply look for tyres eligible for the offer with the promotional badge 'Buy 4 Get 100 Off'.

Buy 4 Pay 3 Offer

Simply choose your tyres from the eligible ones in our promotion. Put 4 tyres in your cart and we will only charge you for 3. Fill in your personal details and preferences regarding fitting.

Terms and Conditions:

This offer is not compoundable with other deals and redeemable online only.
Only available as long as eligible tyres are on stock during Promotion Period.
You must purchase 4 tyres in one single transaction during the Promotion Period.
You can choose 4 identical tyres only.
Should you have different front and rear tyre sizes feel free to contact us.
This offer refers to selected brands only.
This offer is available for a limited time only

This offer is only while stock lasts, due to high demand, there is a slight chance the tyres you order become out of stock before we are able to ship them, If this is the case, we will attempt to offer you a next best alternative.

 

Cartrack New Zealand Exclusive Offer Terms and Conditions

Tyroola will offer a special 20% discount to all Cartrack members for Kumho tyres.

1. Eligibility:

  • This offer is exclusively available to Cartrack New Zealand members who have received a unique promo code.
  • The discount is only valid for purchases made through Tyroola New Zealand's website (www.tyroola.co.nz).

2. Discount Details:

  • The 15% discount applies to all vehicle tyre purchases.
  • The promo code must be entered at checkout to redeem the discount.

3. Promo Code Usage:

  • The unique promo code is non-transferable and can only be used by the intended Cartrack New Zealand member.
  • The promo code cannot be exchanged for cash or combined with other offers, discounts, or promotions.

4. Exclusions:

  • This offer cannot be used in conjunction with any other offers or discounts.
  • The discount is not applicable to services or any other products aside from vehicle tyres.

5. Validity:

  • The offer is valid for a limited time, as specified in the promotional materials or communications.
  • Tyroola reserves the right to modify or terminate the offer at any time without prior notice.

6. Other Terms:

  • Tyroola’s standard terms and conditions, including those relating to returns, shipping, and warranties, apply to all purchases made using this promo code.
  • Any fraudulent activity, misuse, or violation of these terms may result in the cancellation of the discount and potential legal action.

7. Governing Law:

  • These terms and conditions are governed by the laws of New Zealand.
  • For any questions or further information, please contact Tyroola customer support at support@tyroola.co.nz or (09) 888 0759. 
     

Tyroola Tyre Price Match Guarantee

Tyroola strives to offer customers the best possible price on tyres, therefore if you find a competitor with a cheaper price on an identical item, Tyroola will beat the price by 3%, subject to the following terms and conditions:

  • 1.1. Proof of the competitors price of tyre must be given to Tyroola in the form of a written company quote, printed advertisement, online listing, or any other written proof the current price of the product. The competitor must also have a valid Australian Business Number (ABN).
  • 1.2. Customers must present price match requests and provide proof of the competitor's price before initiating an order.
  • 1.3. The product must be in stock and available/ready for delivery at the time of purchase from both Tyroola and the competitor.
  • 1.4. The price in question is for the product itself and does not include additional fees or charges such as shipping and fitment.
  • 1.5. The product must be identical to what Tyroola offers, which includes but is not limited to the brand and model, the condition and an age up to 4 years, but no older.
  • 1.6. Tyroola reserves the right to offer only 1 price match per customer.
  • 1.7. Private buyers only (Excludes wholesalers, trade buyers, importers, deal/coupon websites and the like).
  • 1.8. Is not valid for competitor liquidation and aged stock sales.
  • 1.9. Limited to products marked with a “Price Match” badge displayed on www.tyroola.com.au.
  • 1.10. The price is not part of a special offer or promotion, loyalty reward, coupon offer, cash back offer, or similar.
  • 1.11. The tyre must be locally stocked - for example: such quotes from competitors in different states to yourself.
  • 1.12. This price match policy is not retroactive and cannot be applied to completed or finalised sales.
  • 1.13. Qualified Retailers Only.  We will only match prices from online stores that meet our criteria for being verified or well-known.
    This includes, but is not limited to:
    • Major retail chains with a robust online presence.
    • Official brand websites or authorised dealers.
    • Established e-commerce platforms recognized for their reliability and customer service.

Tyroola will not match the competitors price if:

  • 2.1. The product is already part of an ongoing order.
  • 2.2. The price is part of the competitors special offers or promotion, loyalty reward, coupon offer, cash back offer, or similar.
  • 2.3. The item is a listing from a classifieds ad such as Gumtree or eBay.
  • 2.4. The price is due to a technical error on behalf of the competitor.
  • 2.5. The product is not a tyre.
  • 2.6  The provided quote is not from a Qualified Retailer.

Tyroola's FREE Road Hazard Protection

Common road hazards such as punctures, bruises or impact breaks, caused by glass, nails, curbs and potholes, and sustained during the course of normal driving on a reasonably maintained road are not covered under tyre manufacturers' warranties.* Tyroola is proud to supply the best quality tyre brands, but cannot control damages caused by road conditions. The Free Tyroola Road Hazard Warranty, ensures that you are always driving on safe tyres and provides you a peace of mind in case of any damage such as:

  • Repairable and unrepairable punctures
  • Impact fractures and breaks
  • Accidental cuts and curb damage

and is valid on any PCR, 4x4 and LT tyre purchased from tyroola.co.nz

Tyroola Road Hazard Protection covers your tyre repair or replacement as follows:

  • Tyres are covered for 24 months from the date of purchase or until 1.6mm or less of tread remains, whichever occurs first.
  • During the period of benefit, repair (providing that the puncture occurred in a legally repairable area) or replace the tyre free of charge if there is less than 25% tread wear on the tyre. If tread wear is over 25%, pro-rata charges will apply for the replacement tyre. (If a tyre is 25% worn, 25% charge will apply. If the tyre is 50% worn, 50% charge will apply, based on the original purchase price. Should the identical product be obsolete, a comparable product will be provided. Pro-rata costs are based on RRP at the time of the original purchase.
  • Tyroola will cover this repair or replacement up to the value of $500 as a benefit cap.

Claim under your free Road Hazard Warranty is simple:

  • Comply with the list of responsibilities described below
  • Send an invoice/receipt of your purchase to service@tyroola.co.nz
  • Provide photos of the tyre and the damage to it, while it is still on the rim. The pictures must be clear and at a minimum should have a full shot of the sidewall, and a clear close up of the damage, but the more photos the better.
  • Once photos have been received, the tyre can come off the rim, and you can notify us that the tyre is ready to be picked up at the original delivery address.

Your responsibilities

As our customer, you have a few small responsibilities under this warranty.

  • The warranty only applies to the original purchaser of the tyres
  • The tyres should always be maintained in a good condition at the correct tyre pressures.
  • Wheel balancing, alignments and tyre rotation should be carried out at regular intervals, and proof must be supplied to claim warranty (proof must be written documents from a professional tyre or suspension store).
  • All necessary precautions will be taken to avoid driving over obstacles like kerbs and rough road edges which may cause tyre damage.
  • If the claim is unsuccessful, you will be responsible for the transport costs to have the tyre returned to the warehouse for inspection. If this is the case, you have 30 days to pay this logistic cost from the date of notification from us via phone or email.

* Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your Road Hazard Warranty is a benefit to you the customer given in addition to your consumer rights under the New Zealand Consumer Law. Please see clauses 6 and 7 of the Terms and Conditions above for further detail.

Some exclusions apply:
This Tyroola Road Hazard Warranty excludes damage caused by lack of tyre care, maintenance and deliberate abuse. The aforementioned are not covered by this road hazard warranty. Tyres that become unserviceable due to fire, theft, snow chain damage, vandalism, racing, improper rotation, improper repair, improper inflation pressure, overloading, off-road use, on-road collisions, vehicle obstruction and similar types of damage or abuse are not covered by this warranty. The warranty applies to any tyres purchased from Tyroola down to at least the minimum legal tread depth (or above) as required by the relevant New Zealand state authority.

If the damage was caused from other means other than normal use, it is excluded from Tyroola's Road Hazard Protection, this includes any damaged caused during fitment. If this damage was caused from or during fitment, it is the responsibility of the business who carried out the fitment job, and not Tyroola's.
If a claim is successful, the repair or replacement is only for the tyre itself, and excludes any additional costs such as shipping and fitting. The cost of shipping will be calculated on a case by case basis, if shipping was free with your original purchase, this is excluded from the replacement as free shipping is only applicable to newly purchased items.

Offer commence date: 01/01/2016 (Any purchases before this date are not eligible for Tyroola's Road Hazard Protection.)

Tyroola's Fitment Guarantee

At Tyroola we work hard and go the extra mile to ensure complete Customer Satisfaction in all steps of the order process – including Fitting of the tyre. We are an independent working closely with Australia’s best independent fitters to offer you the best service and price. Do not trust us on our words, check out Tyroola on Productreview.com.au to see verified customer reviews on our business, and compare this to reviews from large tyre retail chains!

Tyroola aims to provide you with a Fitment Guarantee. Our independent fitting partners are carefully selected based on the quality of workmanship and constantly reviewed based on customer reviews.

We offer a Fitment Guarantee which means that we guarantee that the tyres you order will fit your vehicle in accordance with vehicle safety and regulation. Our Customer Service evaluates every order and will make sure you will have the right product for your vehicle. In 99% of the cases there are no issues and no need for intervention. In the 1% of cases where you have ordered the wrong tyre, we will directly contact you and do our utmost best to provide you with the best possible alternative. 

Fitment Guarantee & Conditions

Tyroola Fitment Guarantee covers tyres from the original purchase invoice, and is valid starting from the date of purchase for the period of the guarantee, subject to the following:

1.       Tyroola does not guarantee any tyres suffered damage due to misuse; ill-use and any accidents which are beyond the control of Tyroola

2.       Tyroola is not able to guarantee tyres that have been removed from the vehicle of first fitment

3.       Tyroola does not place guarantee on goods when you have changed your mind after purchase, or have decided you do not like the goods

4.       Tyroola does not guaranteed services or goods where you have insisted those services or goods to be followed or carried out in a certain way

If damage was caused from or during fitment, it is the responsibility of the business who carried out the fitment job, and not Tyroola.

Offer commence date: 01/06/2016 (Any purchases before this date are not eligible for Tyroola's Fitment Guarantee.

Contact Information
Office Address (no purchase):
Tyroola Ltd
11a Wynyard Street
Devonport, Auckland 0624
E: support@tyroola.co.nz

Shipping policy

Shipping Policy Tyroola Ltd

Tyroola endeavours to get your tyre order to you as fast as possible and for an affordable rate. Tyroola covers the delivery cost for most metropolitan postcodes, if there is a delivery charge, it is calculated from the location of the stock to the postcode you have entered.

Delivery times arrive to most postcodes in about 2 days, if the delivery location is a little further, when proceeding through the checkout, we will state a more accurate estimate on delivery.

  • ATL (Authority to Leave): Customers have the option to authorize delivery drivers to leave the ordered items in a secure location at the address provided for delivery. If the driver believes the location is no secure, he will keep the items and will wait for instructions to re-deliver the tyres at a later time. (Additional fees may apply to multiple re-deliveries).
    Please be aware, if an ATL is placed on the delivery of a good, we are not responsible for any loss or damage to the items. We will happily assist you in contacting the logistics company used to re-confirm the delivery with the driver, however if goods are not found, no replacement will be sent. ​
     
  • Tracking numbers are provided when possible; this is dependent on the logistic company used and are not always provided.
  • Tyroola Ltd. strongly recommends you assess the items before signing for delivery to confirm they match the items ordered. Once you are happy and satisfied the items are correct, you can sign. If, in the unlikely event that there is an issue with the items delivered or they do not appear to be what you ordered, please refuse delivery so the courier can return the items to us for inspection and investigate the reason for the issue. Contact customer service immediately if this is the case and we will sort and manage the issue as soon as possible.

 

Tyre Stewardship Fee

 

Starting March 1, 2024, a mandatory Tyre Stewardship Fee will be applied to the sale of new tyres across New Zealand.

 

It covers the sale of all brand new pneumatic and solid tyres for motorized vehicles, including cars, trucks, buses, motorcycles, aircraft, and off-road vehicles.

 

The Tyre Stewardship Fee supports the responsible disposal, recycling, and repurposing of end-of-life tyres in New Zealand and is mandated by the government.

 

This fee is mandatory and non-refundable.

It can not be built into the cost of the tyre.

It can not be waived or removed.

It must be visible on all invoices and it can not be discounted under any promotion or otherwise.

 

Completing a tyre purchase from Tyroola implies acknowledging and accepting these terms related to the Tyre Stewardship Fee.

For more information visit the Tyrewise NZ website